Open Hand Health connects you with this course from The Better Connect Academy:
The number one complaint from customers/clients/patients who are hard of hearing is that most people don't know how to communicate effectively with them, face to face and over the phone. It's a HUGE problem.
This Continuing Education and CME online course is perfect for all employees of any business, practice and agency and it's only an hour long.
All hard of hearing customers deserve respect, no matter what industry you or your business is in. (doctor's office, dental office, bank, call center etc...). Inclusion is a must. Effective communication is the law.
Even more importantly, the American Disabilities Act (ADA) states that you must provide equal communication access/effective communication for hard of hearing and deaf individuals. Your clients can file an official complaint with the ADA if accommodations are not made. Learn how to communicate effectively and use the tools we teach to provide equal communication access. Be ADA compliant!
It's time to enroll yourself and your staff. Our hour long self paced online course will change the way you communicate with hard of hearing and deaf individuals and help you be ADA compliant.
We are a one of a kind course! We'll teach you methods, history and solutions to provide effective communication. Pass a quick quiz to receive your Certificate of Completion/Attendance.
Course approved and certified by the NCAAP # NCCAP501103-22 and the AAPA.
- Be ADA compliant and enroll your staff.
- Develop yourself and your staff
- Include this course in your hiring packet
- Make this part of your yearly meeting
- Avoid official complaints
- Grow customer service excellence
